Trip Policies & Trip Insurance

Deposits & Payments: For all trips, your non-refundable deposit secures your reservation. Space is limited, and reservations are accepted on a first come, first served basis. Dolphin Whisperers, Joe Noonan reserves the right to cancel a trip at any time. In the event of such an occurrence, any payments received will be refunded; unless the trip is cancelled due to weather related events including a hurricane or tropical storm (see trip insurance below).

Cancellation & Refunds: Trip deposits are nonrefundable and any remaining balance is due 60 days before trip departure date. Notice of trip cancellation received more than 90 days prior to trip start date is subject to a cancellation fee of 35% of the total trip price. Within 90 – 60 days a cancellation fee of 50% of the total cost of the trip shall apply. Within 60 -45 days a 60% cancellation fee shall apply. Notice of trip cancellation received within 45 days of trip start date are subject to a cancellation fee of 100% of the total price, with 20% applicable towards another scheduled trip within 12 months. All cancellations must be in writing.

Responsibilities: Dolphin Whisperers, Joe Noonan and all cooperating agencies act only in the capacity of agent for the passengers in all matters relating to transportation, hotels, and other reservations and do not assume any liability whatsoever for injury, damage, loss, accident or delay to person or property due to any act or default of any hotel, carrier, restaurant, company or person, including Dolphin Whisperers, Joe Noonan, its employees and agents rendering any of the services included on the trip for any circumstances beyond their direct control. In addition, Dolphin Whisperers, Joe Noonan reserves the right to refuse participation to any passenger who is acting, from their point of view, in conflict with the trip’s goals or mission, or for acting in an unsafe manner. Any passenger who is refused participation for their actions forfeits any and all payments made. Upon payment of trip deposit, the passenger agrees to the above terms.

Risk Waiver – Please print out our risk waiver, complete the form, sign, and bring the completed waiver with you.

Travel Insurance: Travel insurance is optional and is always recommended. Insurance for travel and injury is optional and is your responsibility. Because we cannot offer refunds for any reason, we recommend that you purchase travel insurance. In the event that you get injured during your trip, or a trip being cancelled or shortened due to a tropical storm or hurricane, you will be happy you purchased the insurance. Cancellation insurance typically covers trip cancellations for hurricanes if the insurance is purchased prior to a weather system being officially declared a tropical storm.

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